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Refund Policy

AquaBot Return & Refund Policy

Welcome to AquaBot's Return & Refund Policy. We aim to ensure a smooth and hassle-free experience for our customers. Please review the following guidelines for returns, refunds, and exchanges.

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1. Eligibility for Returns

  • Returns are accepted within 14 days of purchase.

  • Item must be unused and in original packaging.

  • Proof of purchase (invoice and email on file with order) is required.

  • Items that show signs of wear, use, or damage not caused by shipping or manufacturing defects are not eligible for return.

2. Non-Returnable Items

  • Digital products (software, downloadable content, etc.)

  • Used items, including any item that has been opened and not in original condition

  • Customized or personalized items, including special-order products

  • Gift cards or promotional items

3. Refunds

  • Refunds will be processed within 5-10 business days but may take up to 30 days depending on bank processing times.

  • Refunds are issued to the original payment method or as store credit.

  • If a refund is approved, customers will receive an email confirmation detailing the refund status.

  • If the refund is delayed beyond 30 days, customers should contact us for further assistance.

4. Exchanges & Replacements

  • Customers may request a replacement for defective or damaged items within 14 days.

  • To report an issue, please fill out the refund contact form. Once submitted, we will review and respond via email.

  • Defective or damaged items may require photographic evidence or return of the product before a replacement is issued.

  • If an identical replacement is unavailable, a store credit or refund may be issued at our discretion.

 

5. Return Shipping

  • Return shipping is determined on a case-by-case basis:

    • If the return is due to an issue on AquaBot's end (e.g., incorrect item sent, manufacturing defect), we will cover the shipping cost and provide a prepaid return label.

    • If the box has been opened or the item has been used, the customer is responsible for return shipping.

  • Returns should be sent to: 218 N Debardeleben Dr, Auburn, AL.

  • Using a trackable shipping service is recommended but not required. This helps ensure smooth communication and prevents potential issues.

 

6. Damaged or Missing Items Upon Delivery

  • Customers must inspect their order upon delivery and report any damages or missing items within 48 hours.

  • If an item arrives damaged due to shipping, customers should provide photos of the damage and the packaging for review.

  • Replacement or refund decisions for shipping damages will be determined based on the evidence provided.

 

7. Contact Information

Have questions about returns or refunds? Contact us through our Refund Contact Form (Top of Page) 

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8. Policy Exceptions

  • All orders that are custom are sold as is. No exceptions.

  • Partial refunds or extended return windows will not be granted unless required by law.

 

 

Thank you for choosing AquaBot by WA.I.TER!

Refund Contact Form
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